Card 33

Parent Behaviors

Scenario

A parent shows up at the facility while children are present. They are banging on the front door and windows, and demanding to see their child. This is not “normal” behavior for this parent.

Card questions

How are you going to de-escalate this situation? Who can support you?
Has this type of incident happened before?
Have you conducted “drills” on these types of safety concerns?
Do you still have areas of vulnerability? Are they physical (lack of fencing, locking doors, etc.) or procedural (no specific reporting chain, no back up for staff members), or both?

Additional prompts

Guided reflection

What would you do first?

Who should be notified?

What would you document?

Which policy, procedure, or training would apply?

What follow-up action is needed?

Additional notes

Follow-up action plan

What needs follow-up?

Owner

By when?

Notes

This product is intended as a facilitation guide or professional development aid. Organizations are responsible for determining the best course of action for their clients and staff members. Risky Kid Business LLC disclaims liability for any personal injury, property or other damages of any nature whatsoever, whether special, indirect, consequential or compensatory, directly or indirectly resulting from the publication, use of application, or reliance on this product.